Return & Exchange Eligibility

We do not offer refunds. However, product exchanges are possible under the following strict conditions.

Eligible for Exchange If:

  • The product is defective or damaged upon delivery.
  • The defect is shown clearly in an unboxing video (must show full unsealing of the parcel).
  • The request is made within 4 days of delivery.

Not Eligible for Return/Exchange If:

  • The unboxing video is missing or incomplete.
  • The product is in perfect condition, but the customer wants to cancel after dispatch.
  • More than 4 days have passed since the delivery.
  • The product was used, worn, or damaged by the customer.

Unboxing Video Requirement

We follow a strict quality control process and record a video of your product during packaging. To be eligible for a replacement:

  • You must record a complete unboxing video from parcel seal to product display.
  • The product must be clearly visible.
  • Videos without parcel opening will be rejected for any claim.

Cancellation Policy

You can cancel your order within 12 hours of placing it. To cancel your order, please contact our customer support team immediately with your order number.

No Cancellations After Dispatch

Once your order has been picked up by our delivery partner, cancellation is no longer allowed. Whether you change your mind or face delays, refusal to accept the product is not permitted unless it falls under our defect policy.

Exchange Process

  1. Submit an exchange request by emailing spydeeclothing@gmail.com or contacting us through our Contact Page.
  2. Attach your unboxing video and order ID.
  3. Our team will verify and confirm if the exchange is valid.
  4. You’ll receive a replacement of the same product.
  5. The exchanged item will be shipped within 9-15 business days after confirmation.

Exchange Window

All eligible exchange requests must be raised within 4 days of delivery. No actions will be taken after 4 days, under any circumstances.